General FAQs
How Secure is Nextcloud?
Nextcloud undergoes regular third‑party audits and has a public bug bounty programme. Companies like Siemens, the German government, and European institutions use it — which says a lot about its security posture.
What is a GDPR Certified Datacenter?
A GDPR Certified datacenter is a facility that has been independently audited to show it meets the strict data‑protection standards required by the General Data Protection Regulation (GDPR).
This means the datacenter follows approved security practices, protects personal data properly, and can prove it through official certification. In simple terms, it’s a datacenter that has been verified to handle your data safely, legally, and in full compliance with European privacy rules.
Can I share files with users on other servers?
Yes, you can share your files with people in your contact list or with anyone on other servers using their Federated Cloud ID. A Federated Cloud ID looks like: [email protected]
To share with someone on another server, just open the share menu for the file you want to share and enter their Federated Cloud ID in the “Name, Federated Cloud ID or email address” field.
If you need to find your own Federated Cloud ID, log in to your Nextcloud, click your profile picture in the top‑right corner, choose Settings, and then open the Sharing section. You’ll see your Federated Cloud ID displayed on the right.
How do I back up and sync my data?
Backing up and syncing your data with Nextcloud is simple.
Install the Nextcloud desktop or mobile app, sign in, and choose the folders you want to keep in sync. Any files you add or change on your device are automatically uploaded to your Nextcloud account, and any updates on the server are synced back to your devices.
This gives you an up‑to‑date backup of your important files and lets you access them from anywhere.
What is a High Performance Backend?
The High Performance Backend makes our Nextcloud servers feel faster and more responsive. Instead of checking for updates every few seconds, the server instantly pushes changes to your devices the instant they occur.
That means:
Files sync right away across your devices
Messages and notifications appear instantly
Less waiting and a smoother experience
It also reduces the strain on the server, so everything runs more efficiently - especially if lots of people are using it at the same time. Dozens of participants can use Talk video sessions simulteaneously without degredation for example.
What sort of performance can I expect?
We only use branded hardware in our servers for reliability. We only use NVMe hard drives for the operating system and file storage which dramatically improves responsiveness, especially when generating thumbnail previews.
We constantly monitor all of our servers to ensure there is always enough storage and performance capacity to ensure a smooth snappy experience for each user. You can sign up for a free trial account to test the performance of our servers.
How Secure is Nextcloud?
Nextcloud undergoes regular third‑party audits and has a public bug bounty programme. Companies like Siemens, the German government, and European institutions use it — which says a lot about its security posture.
Signup FAQs
Do Your Prices include Taxes?
Yes, all prices on our website include VAT. The price you see is the price you pay.
There are no hidden fees or other charges.
How secure is my data?
All files on our Nextcloud shared servers are protected by strong security measures. All communication between your device and the server is encrypted, and you can also choose to encrypt your stored files as well.
Access to your account is safeguarded with features like strong passwords, two‑factor authentication, and protection against unauthorized login attempts. We keep the server updated and follow industry best practices to ensure your files stay safe and private.
Can I upgrade my storage space?
You can subscribe to a higher storage plan whenever you like. Simply log in to your Nextcloud account and click the website icon in the top menu bar. You will then be shown the upgrade page where you can choose a plan that suits your storage needs.
When you upgrade, we automatically cancel your current subscription and refund an amount for any unused time back to your PayPal account on a pro‑rata basis. Once your new subscription payment is complete, we’ll send you a confirmation email so you know everything’s set.
Please note:
Changing to a higher plan starts a new monthly subscription without the free 7-day cancellation period. It is not possible to downgrade to a lower plan.
How long does it take to set up my account?
It only takes a couple of minutes to fill out the simple online signup form. All we need is your name, your chosen username, and your email address. No credit card details are required.
As soon as you submit the form, your account is created instantly. Your login details will arrive in your inbox within a few seconds, so you can start using your Nextcloud account right away.
Why do you offer free trial accounts?
We offer free trial accounts because we want you to experience the full power of Nextcloud with absolutely no financial risk.
With a free trial account, you get complete access to all apps and features Office, Talk, Photos, Music, and more. You can store as many files as you like, with the only limit being the 5 GB of included storage space. You can easily increase your storage space at any time in the Plans section.
Can I add friends and family?
You’re welcome to create free 5 GB Nextcloud accounts for your family, friends and colleagues in the Friends section.
When you add someone, they’ll receive an email invitation. If they accept, they’ll appear in your contacts list and you’ll be able to share files, collaborate on documents and make video calls together.
Your full name and email address are included in the invitation so people know it’s genuinely from you. It can be helpful to give your friends a quick heads‑up before sending the invite otherwise they might mistake it for spam and delete it.
What is your cancellation policy?
We want you to be completely happy with your Nextcloud account. That’s why we offer a straightforward 7‑day cancellation policy if you decide our service isn’t the right fit, simply cancel within the first 7 days and we’ll give you a full refund of your monthly payment.
Important:
Please read the "What is your cancellation policy?" FAQ for more information about what happens when you cancel a subscription.
What is your refund policy?
You’re welcome to create free 5 GB Nextcloud accounts for your family, friends and colleagues in the Friends section.
When you add someone, they’ll receive an email invitation. If they accept, they’ll appear in your contacts list and you’ll be able to share files, collaborate on documents and make video calls together.
Your full name and email address are included in the invitation so people know it’s genuinely from you. It can be helpful to give your friends a quick heads‑up before sending the invite otherwise they might mistake it for spam and delete it.
What is the differece between a free trial account and a paid account?
The only difference between a free trial account and a paid account is the amount of storage space. Free trial accounts come with 5 gigabytes of free storage space. You can upgrade to a paid account by subscribing to a higher storage plan at any time.
See Plans & Prices