Effective date: 1 September 2026
These General Terms and Conditions ("Terms") govern the provision of cloud storage, file hosting, file sharing, managed cloud and related services by Permafiles Ltd ("Permafiles", "we", "us" or "our").
Permafiles Ltd is a company incorporated in England and Wales.
By ordering or using a Permafiles service, you agree to these Terms together with any applicable order, plan description, Service Level Agreement ("SLA"), Acceptable Use Policy, Privacy Policy, Cookie Policy and, where applicable, Data Processing Agreement ("DPA").
If there is a conflict between these documents, the following order of precedence applies:
Where you are a consumer, nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be limited or excluded.
In these Terms:
"Account" means the account created by you to access a Permafiles service.
"Business Customer" means a customer purchasing or using the Services wholly or mainly for purposes relating to their trade, business, craft or profession.
"Consumer" means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft or profession.
"Content" means files, documents, data, images, videos, communications and other material uploaded, stored, transmitted or otherwise processed using the Services.
"Customer", "you" or "your" means the person or organisation entering into a contract with Permafiles.
"Order" means an order, subscription, registration or other request for Services submitted by you.
"Permafiles", "we", "us" and "our" mean Permafiles Ltd.
"Services" means the cloud storage, file hosting, file sharing, managed cloud, support and related services supplied by Permafiles.
"Service Plan" means the particular service package, storage allowance, features, limits, pricing and billing period selected by you.
"User" means an individual authorised by you to access or use the Services.
2.1 Permafiles provides cloud-based storage, file hosting, file sharing and related services to individuals, organisations and businesses.
2.2 The specific features, storage allowance, user limits, bandwidth limits, support level and other characteristics of the Services are those stated in the applicable Service Plan or Order at the time you enter into the contract.
2.3 Services may include hosting of open-source software and applications, including third-party software such as Nextcloud and other applications.
Where open-source or third-party software forms part of the Services, that software may be subject to separate licence terms. Nothing in these Terms transfers ownership of third-party or open-source software to you.
2.4 Permafiles provides the hosting and related services. Unless expressly stated otherwise, Permafiles does not sell or licence third-party open-source software itself.
2.5 The availability of particular third-party applications or integrations may depend on the software developer, compatibility, security requirements and technical limitations outside Permafiles' reasonable control.
3.1 You must provide accurate and reasonably complete information when creating an Account or placing an Order.
3.2 You must keep your Account information reasonably up to date.
3.3 You must be legally capable of entering into the contract.
If you are entering into the contract on behalf of a company, partnership or other organisation, you confirm that you have authority to bind that organisation.
3.4 Submitting an Order constitutes an offer to purchase the selected Services.
A contract is formed when Permafiles accepts the Order, activates the Services, or otherwise confirms acceptance of the Order.
3.5 Permafiles may decline an Order where there is a reasonable legal, security, technical, fraud-prevention or operational reason to do so.
3.6 If Permafiles declines an Order after payment has been made, Permafiles will refund any amount paid for Services that have not been supplied, subject to any rights or deductions permitted by law.
4.1 You are responsible for maintaining the confidentiality of your Account credentials.
4.2 You must take reasonable steps to prevent unauthorised access to your Account.
4.3 You must notify Permafiles promptly if you believe that:
4.4 You are responsible for activity carried out through your Account except to the extent that the activity results from circumstances for which Permafiles is legally responsible.
4.5 Where the Services allow you to create additional Users, you are responsible for managing those Users and their permissions.
Business Customers should ensure that Users only receive the access required for their role.
5.1 You retain ownership of your Content.
Permafiles does not acquire ownership of your Content merely because you upload or store it using the Services.
5.2 You grant Permafiles the limited rights reasonably necessary to host, store, transmit, reproduce, back up, secure and otherwise process your Content for the purpose of providing and protecting the Services.
5.3 This permission continues only for as long as reasonably necessary to provide the Services and comply with our legal and security obligations.
5.4 You are responsible for ensuring that you have all rights, permissions and lawful authority necessary to upload, store, share and otherwise process your Content through the Services.
5.5 You must not use the Services to infringe another person's intellectual property, privacy, confidentiality or other legal rights.
5.6 Permafiles does not routinely monitor the contents of customer files.
However, Permafiles may access, preserve, restrict or disclose Content where reasonably necessary to:
Any access or disclosure will be handled in accordance with applicable law.
6.1 You must use the Services lawfully and responsibly.
6.2 You must not use the Services to:
6.3 You must comply with applicable laws relating to the Content you upload and the way you use the Services.
6.4 Permafiles may maintain an Acceptable Use Policy containing additional technical and operational rules. Where applicable, the Acceptable Use Policy forms part of these Terms.
6.5 Permafiles will not normally investigate or review Content proactively. Nothing in these Terms requires Permafiles to conduct general monitoring of customer Content.
7.1 You must not use the Services to infringe copyright, trade marks, patents, database rights or other intellectual property rights.
7.2 If Permafiles receives a valid complaint or legal notice concerning allegedly infringing Content, we may take reasonable steps to investigate and respond to the matter.
7.3 Where appropriate and legally permitted, Permafiles may notify the relevant customer and provide an opportunity to respond.
7.4 Nothing in these Terms prevents Permafiles from complying with a valid court order, statutory obligation or other legally binding requirement.
7.5 Permafiles retains ownership of its own websites, software, documentation, trademarks, branding, systems and other intellectual property.
8.1 Permafiles will provide the Services with reasonable care and skill and in accordance with applicable law.
8.2 Specific uptime, response times or service commitments apply only where expressly stated in an applicable SLA or Service Plan.
8.3 The Services may occasionally be unavailable because of:
8.4 Where reasonably practicable, Permafiles will provide notice of planned maintenance that is expected to materially affect the Services.
8.5 Permafiles may make reasonable changes to the Services where necessary to:
8.6 Permafiles will not use a change mechanism to remove or materially reduce a customer's contractual rights without a valid reason.
8.7 Where a material change negatively affects a Consumer and applicable law gives that Consumer a right to terminate or obtain a remedy, Permafiles will honour that right.
9.1 Some Services may include open-source software.
9.2 Open-source software remains subject to its applicable open-source licence.
9.3 Permafiles does not guarantee that every third-party application, plugin, integration or open-source component will remain compatible with the Services indefinitely.
9.4 Where an application becomes incompatible because of a security issue, software update, discontinued development or other technical reason, Permafiles may remove, replace or restrict that application where reasonably necessary.
9.5 Where reasonably practicable, Permafiles will provide information about material changes affecting paid Services.
10.1 The level of technical support included with the Services is determined by the applicable Service Plan.
10.2 Unless an SLA states otherwise, Permafiles does not guarantee a particular response or resolution time.
10.3 Additional technical assistance may be available for an additional fee. Any applicable fee will be agreed before chargeable work begins, unless otherwise agreed.
10.4 Permafiles may reasonably decline support for third-party software or applications that are unsupported, obsolete, materially modified or outside the agreed support scope.
10.5 Permafiles may request reasonable information from you when investigating a technical issue.
11.1 Unless your Service Plan expressly includes a backup or backup-retention service, the Services should not be treated as your only backup of important Content.
11.2 You should maintain independent copies of important Content.
11.3 Where Permafiles provides backups as part of a Service Plan, the applicable backup frequency, retention period and restoration arrangements will be stated in that Service Plan or SLA.
11.4 A backup service does not necessarily provide immediate or guaranteed recovery of every individual file.
11.5 Nothing in this section excludes or limits any liability that cannot legally be excluded or limited.
12.1 Your use of the Services is subject to the storage, user, bandwidth and technical limits stated in your Service Plan.
12.2 You must not deliberately circumvent those limits.
12.3 If you exceed a stated limit, Permafiles may:
12.4 Permafiles will provide reasonable notice where a restriction is not required urgently for security, legal or operational reasons.
13.1 Prices are those displayed or otherwise provided for the applicable Service Plan at the time you place your Order.
13.2 Unless stated otherwise, prices are in pounds sterling (GBP).
13.3 Prices will state whether VAT and other applicable taxes are included.
13.4 Payment is due according to the billing arrangement selected when the Order is placed.
13.5 Permafiles may use third-party payment providers to process payments.
13.6 If a payment fails, Permafiles may notify you and provide a reasonable opportunity to make payment.
13.7 If an undisputed amount remains unpaid after reasonable notice, Permafiles may suspend the affected Services.
13.8 Permafiles will not use suspension for non-payment to remove or destroy Content without giving the customer a reasonable opportunity to resolve the payment issue, except where immediate action is required by law, security considerations or other exceptional circumstances.
14.1 Permafiles may change prices for future Orders or renewal periods.
14.2 For existing customers, Permafiles will provide reasonable advance notice of a price increase where required by law or the applicable contract.
14.3 Where applicable law gives you a right to reject a price increase or terminate the contract, Permafiles will provide the required information and remedy.
14.4 No price change will retrospectively alter amounts already paid for Services already supplied.
15.1 The billing period and renewal arrangements are stated in the applicable Service Plan.
15.2 Where a Service Plan renews automatically, Permafiles will clearly inform Consumers of the renewal arrangement before they enter into the contract.
15.3 Permafiles will provide any renewal, reminder, price-change or other notices required by applicable consumer law.
15.4 Consumers will be given a clear and reasonably accessible method of ending an online subscription.
15.5 Where the law gives a Consumer a cooling-off or renewal cancellation right, that right applies regardless of anything else stated in these Terms.
15.6 A Business Customer's renewal and notice arrangements are governed by its Order, Service Plan and these Terms.
16.1 If you are a Consumer, you may have a statutory right to cancel an online contract within the applicable cooling-off period. The applicable statutory rights depend on the type of contract and how the Service is supplied.
16.2 Where you request that a Service begins during a statutory cooling-off period, applicable law may allow Permafiles to charge for the proportion of the Service supplied before cancellation.
16.3 Nothing in these Terms removes or reduces any statutory cancellation right.
16.4 A Business Customer may cancel its Service in accordance with the notice and minimum-term provisions applicable to its Service Plan or Order.
16.5 Unless otherwise stated, a recurring Service may be cancelled before the next renewal date and will normally remain available until the end of the period already paid for.
16.6 Cancellation does not normally entitle you to a refund of a period already supplied, except where:
17.1 Permafiles may suspend or terminate Services where reasonably necessary because:
17.2 Where the breach can reasonably be remedied, Permafiles will normally give you a reasonable opportunity to remedy it before terminating the contract.
17.3 Immediate suspension may be used where reasonably necessary to protect security, prevent serious harm, comply with law or prevent ongoing abuse.
17.4 Where a suspension or termination is not caused by your breach and applicable law requires a refund, Permafiles will provide the applicable refund.
17.5 Nothing in this section limits statutory consumer rights.
18.1 When a Service ends, your right to access the affected Service will end at the time specified in the applicable cancellation or termination notice.
18.2 Where reasonably practicable, Permafiles will provide a reasonable opportunity for you to retrieve your Content before permanent deletion.
18.3 After the applicable retrieval period, Permafiles may permanently delete Content from active systems.
18.4 Content held in backups may remain for a limited period until the normal backup deletion cycle.
During that period, the Content will not ordinarily be used except where necessary for security, disaster recovery, legal compliance or restoration purposes.
18.5 Where Permafiles acts as a processor for a Business Customer, deletion and return of personal data will be governed by the applicable DPA.
18.6 You remain responsible for maintaining independent copies of important Content.
19.1 Permafiles processes personal data in accordance with applicable data protection law, including the UK GDPR and Data Protection Act 2018, as amended or replaced from time to time.
19.2 Permafiles' Privacy Policy explains how Permafiles processes personal data for its own purposes.
19.3 Where a Business Customer determines the purposes and means of processing personal data and Permafiles processes that personal data on the Business Customer's behalf, Permafiles will generally act as a data processor.
19.4 Where required, the parties will enter into a Data Processing Agreement governing that processing.
19.5 The DPA forms part of the contractual relationship between Permafiles and the relevant Business Customer.
19.6 The DPA will contain the processing details and contractual protections required by applicable data protection law, including provisions concerning instructions, confidentiality, security, sub-processors, assistance with data-subject rights, breach assistance, deletion or return of data and audits.
20.1 Permafiles will maintain appropriate technical and organisational measures designed to protect the Services against unauthorised access, loss, destruction, alteration and other security threats.
20.2 Security measures may include, where appropriate:
20.3 No internet-connected service can be guaranteed to be completely secure.
20.4 You are responsible for using appropriate security measures within your Account, including strong passwords, appropriate User permissions and multi-factor authentication where available.
21.1 Each party must keep confidential information received from the other party confidential and must not disclose it except where:
21.2 Permafiles will require employees, contractors and relevant service providers who have access to confidential customer information to be subject to appropriate confidentiality obligations.
22.1 Permafiles may use third-party infrastructure, hosting, payment, communications, security, support and other service providers to provide the Services.
22.2 Where a third party processes personal data on behalf of a Business Customer, the requirements concerning sub-processors in the applicable DPA will apply.
22.3 Permafiles remains responsible for its contractual obligations notwithstanding the use of service providers, subject to applicable law and the agreed allocation of responsibility.
23.1 Permafiles may temporarily restrict access where reasonably necessary to:
23.2 Where reasonably practicable, Permafiles will notify you of a suspension and explain the reason.
23.3 Permafiles will restore access as soon as reasonably practicable once the reason for suspension has been resolved.
23.4 A suspension will not automatically terminate the contract unless Permafiles subsequently terminates it in accordance with these Terms.
24.1 Permafiles may disclose information where required by law, court order or a valid request from an authorised public authority.
24.2 Where legally permitted and reasonably practicable, Permafiles will notify the affected customer before responding to a legal request.
24.3 Permafiles may withhold notification where doing so would breach the law, prejudice an investigation or create a security or other serious risk.
25.1 If you are a Consumer, you have legal rights in addition to those stated in these Terms.
25.2 Nothing in these Terms is intended to exclude, restrict or otherwise limit those rights where doing so would be unlawful.
25.3 In particular, these Terms do not exclude statutory rights concerning:
25.4 If any provision of these Terms conflicts with a mandatory Consumer right, the mandatory legal right will prevail.
26.1 The provisions of this section apply only where you are a Business Customer.
26.2 Business Customers are responsible for ensuring that their use of the Services complies with laws applicable to their business and Content.
26.3 Business Customers should maintain appropriate independent backups of important data unless a specific Permafiles backup service is included in their contract.
26.4 Where the Services are used to process personal data, the Business Customer remains responsible for determining whether Permafiles is acting as a processor and for providing lawful documented instructions.
26.5 The Business Customer must not instruct Permafiles to process personal data in a manner that would require Permafiles to breach applicable law.
27.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
This includes liability for:
If you are a Consumer, your statutory rights and remedies are not limited by these Terms.
Permafiles will remain responsible for losses for which it is legally responsible.
Subject to clauses 27.1 and 27.2, Permafiles will not be liable to a Business Customer for:
except to the extent such loss cannot lawfully be excluded.
27.4 Subject to clauses 27.1 to 27.3, Permafiles' total aggregate liability to a Business Customer arising out of or in connection with a particular Service in any contract year will not exceed the greater of:
27.5 The limitation in clause 27.4 does not apply where applicable law prevents that limitation.
27.6 Nothing in these Terms means that Permafiles guarantees uninterrupted or error-free Services.
28.1 Permafiles will not be responsible for delay or failure caused by circumstances outside its reasonable control.
These may include:
28.2 Permafiles will take reasonable steps to minimise the effect of such events.
28.3 This clause does not remove any statutory consumer rights that cannot lawfully be excluded.
29.1 This clause applies only to Business Customers and only to the extent permitted by law.
29.2 A Business Customer will be responsible for losses, reasonable costs and expenses incurred by Permafiles as a direct result of:
provided that Permafiles:
29.3 Nothing in this section applies to the extent that the relevant loss was caused by Permafiles' own breach, negligence or unlawful act.
30.1 If you are unhappy with the Services, please contact:
30.2 Please provide enough information for us to identify your Account and understand the issue.
30.3 Permafiles will investigate complaints and seek to resolve them reasonably.
30.4 If you are a Consumer, nothing in this complaints process prevents you from exercising any statutory right or remedy.
31.1 If a Consumer dispute cannot be resolved directly, Permafiles will provide information about any applicable alternative dispute resolution process or accredited ADR provider where required by applicable law.
31.2 Nothing in this section prevents a Consumer from exercising their right to bring proceedings before a court or use any other statutory remedy.
32.1 Permafiles may update these Terms where reasonably necessary to:
32.2 For existing customers, material changes will normally be notified in advance.
32.3 Where a material change substantially disadvantages a customer and applicable law provides a right to terminate, Permafiles will honour that right.
32.4 Changes required immediately for legal or security reasons may take effect immediately where reasonably necessary.
32.5 The version of the Terms applying to your contract will be available from Permafiles.
33.1 You may not transfer your contract to another person or organisation without Permafiles' prior written consent, except where applicable law permits otherwise.
33.2 Permafiles may transfer or assign its rights and obligations under these Terms to:
provided that the transfer does not materially reduce your contractual rights.
33.3 If Permafiles transfers the Services to another provider, your rights under applicable law remain unaffected.
34.1 Permafiles may communicate with you using the email address associated with your Account.
34.2 You are responsible for ensuring that your contact information remains current.
34.3 Legal notices to Permafiles should be sent to:
Permafiles Ltd
Unit 4 Maryfield Green
England and Wales
and, where appropriate, by email to:
35.1 These Terms, together with the applicable Service Plan, Order, SLA, DPA and policies expressly incorporated into them, form the agreement between you and Permafiles concerning the Services.
35.2 If a provision in an Order or separately signed agreement conflicts with these Terms, the specific agreement will take precedence for the relevant Services.
36.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it lawful and enforceable, where legally possible.
36.2 If modification is not possible, the affected provision will be removed to the extent necessary.
36.3 The remaining provisions will continue to apply.
36.4 For Consumers, this clause does not permit Permafiles to replace a mandatory statutory right with a provision that is less favourable to the Consumer.
37.1 If Permafiles does not immediately enforce a right under these Terms, that does not mean that Permafiles has waived that right.
37.2 A waiver must be expressly given and applies only to the specific circumstance for which it is given.
38.1 These Terms are governed by the laws of England and Wales, except where applicable mandatory law provides otherwise.
If you are a Consumer, you may have rights to bring proceedings in the courts of the part of the United Kingdom in which you live, and applicable mandatory consumer protections in your place of residence may continue to apply.
Nothing in these Terms prevents a Consumer from exercising rights that cannot lawfully be excluded.
If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms, unless the parties agree otherwise in writing.
For questions concerning these Terms or the Services:
Permafiles Ltd
Unit 4 Maryfield Green
England and Wales
Email: [email protected]
Website: permafiles.com
The following documents may also apply to your use of Permafiles:
Where applicable, these documents are available through the Permafiles website or are provided during the ordering process.
If you are a Consumer, applicable law may provide you with a statutory cancellation right for contracts entered into online or at a distance.
Where such a right applies, the applicable cancellation period is generally 14 days, subject to the statutory rules applicable to the particular contract.
If you want the Service to begin before the end of the applicable cancellation period, you may be required to expressly request that the Service begins early.
Where the law permits, if you then cancel during the cooling-off period, Permafiles may charge a proportionate amount for the Service supplied up to the point of cancellation.
Your statutory rights are not affected by this section.
Document: General Terms and Conditions
Company: Permafiles Ltd
Version: 1.2.0
Effective date: 1 September 2026
Last reviewed: 12 August 2026
